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FAQ

1. How soon can I get an appointment?
Same-day appointments are available at all locations. Patients may call and make a same-day appointment for any acute and non-acute visits, including physicals, chronic disease follow-ups, and medication refills. All locations accommodate walk-ins during normal business hours for acute illnesses.
2. What is the process for medication refills?
We ask that patients be responsible for anticipating the need for refills. Requests may take up to 48 hours to process. Patients can request a refill via our secure patient portal on this website or via voice message. Read our Refill Policy
3. How can patients view lab results?
Lab results are available for viewing on our secure patient portal after their provider has reviewed them. If a patient does not have access to the patient portal, please contact the office. If a patient does not have web access, they may request a printed copy of lab results from their provider.
4. How do patients get a referral to a specialist?
When patients need to see a specialist, their provider will create a referral for them during their office visit.
5. Whom should patients contact regarding billing or account questions?
Patients should contact the billing office at 770-442-1911, option 6. Alternatively, patients can use the secure patient portal and "Ask A Biller."
6. How often should I have a comprehensive physical?
NAPC recommends that all patients have a physical each year, no matter their age or health condition. Women over 40 should have an annual mammogram and pap smears as instructed by their provider.
7. What hospital affiliations does NAPC have if a patient needs admission into a hospital?
NAPC physicians maintain privileges at all Northside Hospital campuses, Emory (Johns Creek), Northeast Georgia Medical Center (Braselton), WellStar North Fulton Hospital, and WellStar Kennestone Hospital.
8. What is a "PA?"
PA stands for Physicians Assistant. PAs obtain an education at a master's degree level. PAs are medical professionals who diagnose illness, develop and manage treatment plans, prescribe medications, and often serve as a patient's principal healthcare provider. With thousands of hours of medical training, PAs are versatile and collaborative.
9. How can patients contact someone in an emergency?
Emergencies should always dial 911.
10. What is NAPC's medication "call-in" policy? Does the policy differ for narcotics?
NAPC does not call in most medications, as this is not a good practice. NAPC does NOT call in narcotics. If a patient believes they need medication to treat a health problem, they should schedule an appointment to be examined by a provider.
11.What insurance plans does NAPC accept?
NAPC participates in most HMO, PPO, and traditional indemnity insurance plans. Call the office to inquire about a particular plan.
12. Do I need my medical records transferred to NAPC prior to my first visit?
In most cases, prior medical records are not required to establish care at NAPC. However, medical records are useful to your provider for creating care plans and refilling or adjusting any current medications. Medical records are only required if a patient is transitioning prescription management from a pediatrician to a primary care provider.
13. Can you treat a whole family or do children need a pediatrician?
NAPC treats patients as young as two years old and up to any age.
14. Are routine physicals covered by insurance?
Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan. NAPC recommends that patients verify their benefits before services rendering services. Remember that having an insurance card may not mean automatic coverage for routine or preventive care. Medicare does not cover any services for routine physicals, and Medicare limits coverage for preventive medicine to specific preventive tests and exams provided according to their specific timeline of frequency.
15. Can specific providers be requested during the walk-in clinic?
No, not all providers are available during the walk-in clinic. Walk-in patients are seen first come/first served.
16. Can all patients be assured of total confidentiality?
All NAPC employees sign a confidentiality agreement regarding the use and care of patients' medical information. Confidentiality is a cardinal rule for NAPC. NAPC understands its legal obligations to protect patients' privacy according to the privacy provisions of the federal law, Health Insurance Portability and Accountability Act of 1996 (HIPAA). Patients can ask at any time about concerns regarding privacy and confidentiality.
17. Are all NAPC providers board-certified?
Yes. All NAPC providers have taken and passed the examination given by the National Board of Family Practice. The exam is retaken every seven years. Family Practice is one of the medical specialties that requires its members to undergo recertification.

Sixteen North Atlanta Area Locations

North Atlanta Primary Care has 16 medical offices to make healthcare convenient and accessible to everyone.

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