North Atlanta Primary Care

FAQ

1. How long does it take to get an appointment?
Same-day appointments are available in most cases. The "walk-in" clinic is available the next morning if it is later in the day, and all appointment slots fill.
2. What is the process for medication refills?
We ask that patients be responsible for anticipating the need for refills. Requests may take up to 48 hours to process. Patients can request a refill via our secure patient portal on this website or via voice message. Read our Refill Policy
3. How can patients view lab results?
Lab results are available for viewing on our secure patient portal after their provider has reviewed them. If a patient does not have access to the patient portal, please contact the office. If a patient does not have web access, they may request a printed copy of lab results from their provider.
4. How do patients get a referral to a specialist?
When patients need to see a specialist, their provider will create a referral for them during their office visit. 
5. Whom should patients contact regarding billing or account questions?
Patients should contact the billing office at 770-442-1911, option 6. Alternatively, patients can use the secure patient portal and "Ask A Biller."
6.How often do people need to get a comprehensive physical?
NAPC recommends that patients have a physical every five years in their twenties, every three years in their thirties, every other year in their forties, and every year after fifty. Women should have an annual Pap test and a mammogram after 40.
7. What hospital affiliations does NAPC have if a patient needs admission into a hospital?
NAPC physicians maintain privileges at all Northside Hospital campuses, Emory (Johns Creek), Northeast Georgia Medical Center (Braselton), WellStar North Fulton Hospital, and WellStar Kennestone Hospital.
8. What is a "PA?"
PA stands for Physicians Assistant. PAs obtain an education at a master's degree level.  PAs are medical professionals who diagnose illness, develop and manage treatment plans, prescribe medications, and often serve as a patient's principal healthcare provider. With thousands of hours of medical training, PAs are versatile and collaborative.
9. How can patients contact someone in an emergency?
Emergencies should always dial 911.
10. What is NAPC's medication "call-in" policy? Does the policy differ for narcotics?
NAPC does not call in most medications, as this is not a good practice. NAPC does NOT call in narcotics. If a patient believes they need medication to treat a health problem, they should schedule an appointment to be examined by a provider. 
11.What insurance plans does NAPC accept?
NAPC participates in most HMO, PPO, and traditional indemnity insurance plans. Call the office to inquire about a particular plan.
12.Do patients need to send old records to you prior to their first visit?
Medical records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.
13.Can you treat a whole family or do children need a pediatrician?
NAPC treats patients as young as two years old and up to any age.
14. Are routine physicals covered by insurance?
Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan.   NAPC recommends that patients verify their benefits before services rendering services. Remember that having an insurance card may not mean automatic coverage for routine or preventive care. Medicare does not cover any services for routine physicals, and Medicare limits coverage for preventive medicine to specific preventive tests and exams provided according to their specific timeline of frequency.
15. Can specific providers be requested during the walk-in clinic?
No, not all providers are available during the walk-in clinic. Walk-in patients are seen first come/first served. 
16. Can all patients be assured of total confidentiality?
All NAPC employees sign a confidentiality agreement regarding the use and care of patients' medical information. Confidentiality is a cardinal rule for NAPC.  NAPC understands its legal obligations to protect patients' privacy according to the privacy provisions of the federal law, Health Insurance Portability and Accountability Act of 1996 (HIPAA).  Patients can ask at any time about concerns regarding privacy and confidentiality.
17. Are all NAPC providers board-certified?
Yes.  All NAPC providers have taken and passed the examination given by the National Board of Family Practice. The exam is retaken every seven years. Family Practice is one of the medical specialties that requires its members to undergo recertification.
 

Alpharetta: 3400-C Old Milton Parkway, Suite 270, Alpharetta, GA 30005
Braselton: 1255 Friendship Road, Suite 130, Braselton, GA 30517
Cumming: 1800 Northside Forsyth Drive, Suite 450, Cumming, GA 30041
East Cobb: 1121 Johnson Ferry Road, Suite 450, Marietta, GA 30068
Johns Creek: 4235 Johns Creek Parkway, Suite A, Suwanee, GA 30024
Sandy Springs: 1150 Hammond Dr., Building E, Suite 310, Atlanta, GA 30328
Sugar Hill: 4700 Nelson Brogdon Blvd., Suite 250, Buford, GA 30518
West Paces: 3200 Downwood Circle NW, Suite 200, Atlanta, GA 30327
Woodstock: 250 Parkbrooke Place, Suite 300, Woodstock, GA 30189

All locations: 770-442-1911